What can I do if a family member is having problems because of gambling?

If you believe a family member or friend is being harmed by gambling, you can contact us at support@83rcom.im. While we cannot take action on an account without the account holder's consent, we can guide you on the best way to help.

21+ Only

83rcom Responsible Gaming

Gaming is a form of entertainment. 83rcom believes it is only a good experience when you stay in control, and we provide tools to help protect our players.

Approaching Gaming the Right Way

83rcom is committed to creating an enjoyable and safe environment for Myanmar players. We firmly believe that gaming is a leisure activity, not a way to make money.

If you feel you are spending more than your income can support, find it hard to stop playing, or if gaming is affecting your finances, relationships, or health — you can access the tools below and our support right away.

Our 3 Commitments

① Player safety is our priority
② We provide tools to help you stay in control
③ 24/7 Burmese-speaking support is available

Tools to Protect Players

Tools we provide so you can stay in control of your gaming

Deposit Limits

You can set a daily, weekly, or monthly deposit limit. The system will automatically block any deposit that exceeds your set limit. Lowering your limit takes effect immediately; increasing it requires 7 days' advance notice.

Session Time Limits

You can set how long you play each day yourself. When your set session time is reached, you will receive a notification that your session is ending. Once the time is up, you will not be able to log back in until the next day.

Self-Exclusion

If you want to pause or stop playing temporarily or permanently, you can request self-exclusion immediately. You can choose a period of 1 day, 1 week, 1 month, 6 months, or longer. During this period, the account cannot be unlocked by any means.

Check Gaming History

You can review the number of times you have played, money spent, and time spent playing. Check this history regularly to see whether your playing habits are affecting your life or your bank account.

Loss Limit

You can set a daily / weekly / monthly loss limit. Once the set limit is reached, you cannot play further and your session is automatically paused. This tool helps break the habit of chasing losses with "just one more round."

Contact Us Immediately If You Have a Problem

For any gambling-related problem, our Burmese-speaking staff on 24/7 Live Chat will respond right away. Don't be afraid to open up — we are on your side.

Signs that may indicate a gambling problem

If one or more of the points below apply to you, please reach out to our support team or speak with a professional. Acknowledging it takes real strength.

Are you using income, loans, or savings to fund your gambling?
Do you want to stop gambling but find you cannot?
After a loss, do you keep playing thinking you can win it back?
Are you hiding your gambling from family or friends instead of being open about it?
Is gambling causing you to lose sleep or feel anxious?
Are you neglecting work, school, or family responsibilities because of gambling?
After a gambling loss, do you feel stressed, irritable, or upset?

How to set up self-exclusion

Log in to your account

Open the "Responsible Gaming" settings

Under the Responsible Gaming settings section, you will find deposit limits, time limits, and Self-Exclusion.

Choose a duration

Select the period you want to pause — from 1 day up to 1 year, or you can choose to close permanently.

Confirm

Once you confirm your choice, the account is suspended immediately. It cannot be unlocked until the period ends.

Get help via Live Chat

If you cannot set up Self-Exclusion on your own and need assistance, contact us immediately via Live Chat.

Important notes

Tightening limits takes effect immediately, and to change them you must request at least 7 days in advance. This "cooling-off period" helps you make a considered decision.

Loosening a limit (to allow higher deposits) is only processed after a 7-day waiting period. That waiting time is there to protect you.

How to get help

If you have a gambling problem, you don't have to face it alone

You can reach 83rcom's support team in these ways

For any gambling-related issue — concerns about losses, closing your account, or wanting to talk about your playing habits — you can contact us any time.

24/7 Live Chat — Burmese language Open the chat directly on the website and we will assist you right away

Email Support [email protected]

How family and friends can help

If you think someone you care about is struggling with gambling, here is how you can help —

Talk to them openly and with a caring attitude
We can assist you with this through our Live Chat
We can help you set up Self-Exclusion yourself
We encourage you to consult a health professional available in Myanmar

Responsible Gaming Principles

Set a budget and stick to it

Decide how much you can afford to play with and only play with money you can afford to lose. Never chase your losses expecting to win them back.

Manage your playing time

Understand that gaming takes up your time. Only play after you have fulfilled your family and personal responsibilities — do not let gaming get in the way of the people around you.

Play for entertainment only

Gaming is not a way to earn income. Play for fun and entertainment — that is the only right approach to gaming.

Check in with yourself

While playing, ask yourself regularly: "Am I still enjoying this?" If you feel you are playing out of boredom, stress, or just to pass time, stop and spend that time doing something else.

Gaming control — it's in your hands

If you have any questions about self-exclusion, deposit limits, or how to take a break from gaming, we are here 24/7. 83rcom's commitment to player protection is stronger than ever.

What you should know about responsible gaming

Yes, making a deposit limit stricter (lowering your limit) takes effect immediately. However, if you want to increase your limit (to allow larger deposits), a 7-day advance request is required. This waiting period is in place to protect players.

Any balance remaining in your account during a Self-Exclusion period cannot be withdrawn until the period ends. For more information on this, contact us via Live Chat or at [email protected].

No. 83rcom strictly restricts play to users aged 21 and above. Date of birth is verified during account registration. If a user is found to be under 21, the account will be closed immediately and any funds refunded.

When your set session time is reached, you will receive a clear notification and your session will be paused automatically. You will not be able to log back in for the rest of that day and can resume playing the following day.

Yes, if you cannot do it yourself, our Live Chat team can close your account immediately. Support is available 24/7 and handled by Burmese-speaking staff. We treat this as a top priority.

If you believe a family member or friend is being harmed by gambling, you can contact us at [email protected]. While we cannot take action on an account without the account holder's consent, we can guide you on the best way to help.